An insurance adjuster may contact you multiple times asking you to give an account of your accident, treatment, or other aspect of your case. For example, the first time he calls, the adjuster might ask general questions about what happened in a way that seems conversational and informal, like he’s just trying to gain a basic understanding of your situation and needs. He might contact you again days or weeks later asking more specific questions and saying he needs a formal account so they can finalize your claim.
Don’t be fooled. He’s made careful records of both conversations, most likely by recording them, for the purpose of comparing your accounts in order to find a perceived inconsistency he can use as an excuse to deny your claim.
Before giving any statement to an insurance company, you should call a personal injury attorney to discuss your case.